| Help Desk and Customer Support Tools |  |
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Solve customer problems faster!
Store all information on previously solved problems in a centrally accessible knowledge base, thus turning knowledge into an asset and enabling employees to solve their own problems.
Key Benefits
Manage the flow of internal problem-solving information
Track support costs and resource usage
Improve the capacity for remote support
Speed up help desk department response and problem-solving lead times
Improve the quality and consistency of responses
Create a knowledge base that survives employee turnover
Establish checklists to manage each problem
Quickly identify the best employee to solve the problem
Gain round-the-clock access to support
Offer Live Customer Support from your companies website. |
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UltraVision SMB Portal V. 1.5 Copyright 2001-2005
UltraVision Technologies Inc. |
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AndoverBusiness.com
MassInsuranceDirectory.com
NHInsuranceDirectory.com
MerrimackValleyBusiness.com
SeaCoastBusiness.net |
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